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Can I get a refund on my digital music purchase?

Except where the Australian Consumer Law entitles you to a refund:

  • digital music purchases are non-refundable;

  • all downloadable or streamable music sales are final, complete, and non-refundable; and

  • we cannot refund the portion of your order that contains digital music.

If you have trouble accessing the music, please reach out to us at the email listed above and we’ll help you to access your music ASAP. 

I live outside Australia. Why can’t I buy or access digital downloads?

Unfortunately, due to copyright restrictions, digital downloads are not available outside of Australia unless otherwise specified on the store.

How do I access my digital album?

To access your files on an iOS device, you’ll need to first download to a desktop computer and then transfer the files to your device. Unfortunately, iOS devices don’t allow you to download music files directly to your phone. We apologise for the inconvenience!  

How to access your files on your Android Phone:

  1. To access the album on your phone, follow the link provided and click "Download"

  2. You will then be taken to the downloaded folder and you will then need to click "extract all"

  3. Once the album is finished downloading, a new folder will pop up to confirm that the files are in MP3 format

  4. You can then listen to the album on your phone's music app.

How to access your files on your desktop computer:

  1. Open the downloaded folder (in most cases, the folder name will end with .zip)

  2. Click "extract all"

  3. Once the album is finished downloading, a new folder will pop up with the files in MP3 format

  4. You can then copy and paste the album to your desktop or mobile device.

Can I personalise my made-to-order item?

Unfortunately, we can’t offer personalisation at this moment.

I have an issue with my made-to-order item, what do I do?

Refer to Damaged, Incorrect, or Incomplete Orders

What happens to my shipping cost if I purchase a made-to-order and a regular stocked item?

As your Made-To-Order item will be coming from a different location there are rates associated with where each item is shipping from and you will see a higher rate.

How does shipping work for made-to-order?

We use live shipping rates. Customers can choose between standard & express shipping options for all Australian deliveries. Once your order is ready, you will receive shipping updates from our store.

If you have purchased a mix of made-to-order & standard products, they will arrive separately.

What sort of packaging do your made-to-order products come in?

All made-to-order apparel items come in compostable eco mailers. Other categories use applicable packaging to avoid damage during transit e.g. for mugs and wall art we use cardboard boxes.

How can I tell if my product is made-to-order?

You will see "This product is made to order and will ship separately from other items. Please allow extra time for production & shipping" written in the description of made-to-order products if a flag isn’t visible. This indicates your product is made to order & we work with third parties to produce and fulfil your order on demand.

My limited edition order shipped but didn’t arrive due to a shipping error. How can I get my item?

Please refer to “Shipping”.


 

Can I exchange my limited edition item?

Inventory of limited edition items is finite, which sometimes causes issues for replacements should there be an issue with your item being faulty or lost in transit. If your item is faulty or lost in transit, we will try to find a replacement but may need to cancel and refund your order if no replacement is available.