Back To Help
Help
Promotions
Vouchers, discounts & promotions
If you purchase a voucher for yourself or another person, this will entitle the owner to goods and services equal to the value stated on the voucher or the balance of the voucher if it has been partially used. Vouchers can only be spent at our online shop in accordance with our {{terms_of_use}}.
Sometimes, we offer discounted prices and promotions on our website. These are at our discretion and may change without notice and are subject to terms as we specify.
Unless otherwise specified, product prices already reflect discounts. All offers (including vouchers and promo codes) are limited to stock on hand; no rain checks are available unless otherwise noted.
Vouchers and promo codes are valid only for the minimum statutory period or the period stated on them (if any) and can only be redeemed in accordance with any special terms that we impose on the voucher or promo code and clause 11 of our {{terms_of_use}}. Please read these carefully for the full list of rules that apply to vouchers and promo codes.
Universal Music Group has the right to end or modify any promotion at any time at its sole discretion. Offers only apply to Australia unless otherwise noted.
We actively monitor misuse of vouchers/promo codes and reserve the right to refuse deactivate vouchers/promo codes or block any person or account who is not using a voucher in accordance with applicable terms.
No ticket guarantee and refund policy for orders containing pre-sale ticket access?
Please remember that pre-sale ticket access does not guarantee tickets (see “What is pre-sale ticket access?”). The pre-sale access code element of an order has no cash value and cannot be returned or refunded.
My pre-sale code is invalid. What should I do?
Please double-check that you are correctly entering your pre-sale code, as it may be case-sensitive. If it still does not work, please contact us as soon as possible and we’ll do our best to help.
How many tickets can I buy on a pre-sale?
It varies depending on the event. Check your email, the ticketing provider (e.g. Ticketmaster), or the storefront for full details.
How does it work?
Pre-sale access to tickets will only be available online. Your access code and instructions to access the pre-sale will be sent via email (see “How will I get my pre-sale access code?”), which will include the dates and timing of the pre-sale period. Pre-sale access codes are only valid during the time of the pre-sale period. Only one code per order per customer is allowed.
How do I get a pre-sale access code?
Getting ticket pre-sale access through the store is typically limited to fans who buy a particular product, or who place an order at a certain time. Please check the storefront and/or applicable product listings for full details on how to get ticket pre-sale access through a shop purchase.
If you’ve placed an order that includes pre-sale access, you will receive your pre-sale access code and the instructions to redeem via email, either in a separate email or included in your order confirmation email. If you did not receive one, please check your spam and/or junk folder before reaching out to us for assistance.
What is pre-sale ticket access?
Pre-sale ticket access gives you the chance to purchase event tickets before the general release to the public. Note that due to a limited allotment of tickets and high demand, there is no guarantee that you'll be able to buy tickets to the show using your pre-sale code. Pre-sale codes have no cash value (and are not redeemable for cash) and are non-transferable, case-sensitive, and good for one-time use only.