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Promotions
Discounts & Special offers
Unless otherwise specified, product prices already reflect discounts. All offers (including vouchers and promo codes) are limited to stock on hand; no rain checks are available unless otherwise noted. Vouchers and promo codes are valid only for the period stated on them (if any) and can only be redeemed in accordance with any special terms stated on them – such as minimum spend requirements, validity periods and brands, product or sale exclusions.
Unless otherwise stated, offers are not valid after purchase, on prior purchases, and are not applicable to shipping costs. The purchaser must pay any applicable sales tax. Offers may not be combined with any other sale, promotion, discount, voucher, promo code, promo, coupon and/or offer. Promotions have no cash value and cannot be redeemed for cash. If you place an order using a voucher or promo code that is less than the value of the voucher or promo code, no refund or residual credit will be returned to you. Offer cannot be sold, transferred, or otherwise bartered. Void where prohibited, taxed or otherwise restricted.
We will apply vouchers and promo codes on a pro-rata basis to voucher/promo code eligible items to determine the final price you pay for items. Where you return an item purchased with a Voucher/promo code, we will only refund the final price you paid for that item (where relevant). Universal Music Group has the right to end or modify any promotion at any time at its sole discretion. Other restrictions may apply. Offers only apply to Australia unless otherwise noted
monitor misuse of vouchers/promo codes and reserve the right to deactivate vouchers/promo codes or block any person who is not using a voucher in accordance with applicable terms.
What is the refund policy for orders containing pre-sale ticket access?
Please remember that pre-sale ticket access does not guarantee tickets (see “What is pre-sale ticket access?”). The pre-sale access element of an order has no cash value and cannot be returned or refunded. For return of items in an order which includes pre-sale access, please refer to “Returns & Exchanges” for further information.
My pre-sale code is invalid. What should I do?
Please double-check that you are correctly entering your pre-sale code, as it may be case-sensitive. If it still does not work, please contact us as soon as possible and we’ll do our best to help.
How many tickets can I buy on a pre-sale?
It varies depending on the event. Check your email, the ticketing provider (e.g. Ticketmaster), or the storefront for full details.
How does it work?
Pre-sale access to tickets will only be available online. Your access code and instructions to access the pre-sale will be sent via email (see “How will I get my pre-sale access code?”), which will include the dates and timing of the pre-sale period. Pre-sale access codes are only valid during the time of the pre-sale period. Only one code per order per customer is allowed.
How do I get a pre-sale access code?
Getting ticket pre-sale access through the store is typically limited to fans who buy a particular product, or who place an order at a certain time. Please check the storefront and/or applicable product listings for full details on how to get ticket pre-sale access through a shop purchase.
If you’ve placed an order that includes pre-sale access, you will receive your pre-sale access code and the instructions to redeem via email, either in a separate email or included in your order confirmation email. If you did not receive one, please check your spam and/or junk folder before reaching out to us for assistance.
How do I get a pre-sale access code?
Getting ticket pre-sale access through the store is typically limited to fans who buy a particular product, or who place an order at a certain time. Please check the storefront and/or applicable product listings for full details on how to get ticket pre-sale access through a shop purchase.
If you’ve placed an order that includes pre-sale access, you will receive your pre-sale access code and the instructions to redeem via email, either in a separate email or included in your order confirmation email. If you did not receive one, please check your spam and/or junk folder before reaching out to us for assistance.
What is pre-sale ticket access?
Pre-sale ticket access gives you the chance to purchase event tickets before the general release to the public. Note that due to a limited allotment of tickets and high demand, there is no guarantee that you'll be able to buy tickets to the show using your pre-sale code. Pre-sale codes have no cash value (and are not redeemable for cash) and are non-transferable, case-sensitive, and good for one-time use only.